Business & Property

Mental Muscle Memory And Excellent Customer Service Employees

Mental Muscle Memory And Excellent Customer Service Employees

Customer service employees are the front-liners of your business. They are the ones who are facing customers (in-person or virtually) on daily basis. They are the ones who listen to what customers say (good and bad). they are the ones who are considered the face of the company. With how they work on daily basis, they develop internal muscle memory. They are being helpful, actively listening, and emphatic in default.

Good and bad of internal muscle memory in customer service

The good thing about internal muscle memory that is develop by customer service employees is that they can deliver excellent and consistent service to the customers. Even when they feel tired, not in a good mood, or feeling under the weather, their mental muscle will get to work in the same cycle. However, there is always potential of bad thing from this. It is highly likely that they become rigid. 

As a leader, you may watch it happen in front of your eyes where your customer service department breeds rigidity. Keeping everything on track can be a little bit tricky but is important to ensure that you can always deliver excellent service. It is important to monitor customer service teams just in case they are experiencing a fall short. 

It is common for customer service team to goes off-track. Sometimes it is inevitable due to various reasons such as personal struggles, health problems, work burnout, etc. However, you can help them by setting a bedrock of customer service standards your team can come back to anytime they are off-course. The standard should be meaningful but short enough to be actionable and memorable. 

Mental Muscle Memory And Excellent Customer Service Employees

You can also provide customer service training and replenishment. Internal muscle memory that has been formed still needs to be refreshed from time to time and that’s when the training comes. There are many types of customer service training programs you can choose for your team. You may consider a Live training (today will be virtual instead of in-person), or e-learning product that is customized for your company only. You can decide which one is best for your customer service team. The latter is probably more ideal if you want your team to have in-depth training. 

You also need positive peer pressure to produce powerful force. It is when your employees can egg each other to do their best in providing the best service to the customers. This is not easy and it may take time to develop positive energy where all your customer service team can exude while serving customers. However, it can affect the overall energy in your business in positive light. 

There will always ups and downs when it comes to customer service. The problems may arise from within such as internal problems in the department. Or, it can also come from the outside of the cycle such as the competition, problematic customers, etc. However, having a set of clear, and meaningful customer service standards along with regular training can help a lot in making your customer service department shine. 

Travel & Leisure

5 Reasons to Choose Navila Liveaboard for Family holiday

Navila Liveaboard

What’s more perfect than exploring a new destination while soaking up the sun and laying on the spacious deck? Doing these exciting things with the whole family with Navila Liveaboard. Navila is a traditional wooden phinisi boat. This classic boat offers special packages for amazing snorkeling with an experienced team on board. Designed with clean simple lines, this boat offers six lovely cabins. All cabins are equipped with an air conditioner and an en-suite bathroom. This liveaboard offers the stress-free flexibility that all families look for when going on holiday. Sailing holidays have something for every type of traveler in the world. Including exploring exotic destinations, exciting water activities, delicious food and so much more. Here are five reasons why you should make a liveaboard your next family holiday.

Navila liveaboard offers ultimate privacy

The foremost reason to book a Navila Liveaboard is the ultimate privacy that the boat can offer. If you are one of those who love your holiday in private and exclusive, renting this boat will be an excellent choice for your stays. Having your own boat for just your group of family, you will have the whole boat. It means you don’t need to share your meal times with other travelers or having to be sociable when you’re not in a good mood!

You’ll have flexibility

A liveaboard holiday offers a flexible and no-stress holiday option for the whole family. Let’s imagine, you have that chance to eat somewhere different every day without any stress. With liveaboard, you no need to research restaurants, look for fun things to do on the island, or try to get tickets to a tourist attraction. The best thing about a liveaboard trip is that you can book an entire package at your fingertips all-inclusive of accommodation, food, and cabins.

Navila Liveaboard

There are so many destinations to choose from

The family sailing trip allows parents the opportunity to explore the exotic destinations with their kids without the hassle of packing or unpacking. When you’re sailing, you can take time to hop off your boat on stunning islands, which allow you to explore shore excursions.

Kids learn new skills

Liveaboard trips offer just about everything under the sun to keep the whole family busy. This kind of holiday is so different from another holiday. Your children will be able to learn new skills on the boat with safety being paramount. The kids would normally start the day with breakfast, then they can go swimming or sightseeing.

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Villas in Seminyak Luxurious & Unique Lifestyle

Navila liveaboard trip is the ultimate digital detox

During a liveaboard trip, most people tend to forget the smartphone and enjoy the breathtaking view from their boat. Some people often bring their favorite books and sit on the balcony. It is the best time to take a break from technology and bask in the beauty of God’s splendid creation of stunning nature on earth.

My Blog

Money Mindset And How To Reframe It

Money is important in business field. Cash itself is considered a king in startup. Money management has been one of the most important factors in business. The way you spend and earn money can help a lot in how you run a business. However, managing your money for business is different for personal use. It is more complex because there are many things to consider. And one of the most crucial factors of money management in business is money mindset. 

money mindset

What is money mindset?

Money mindset itself is unique individual set of core beliefs about money and how money works in the world, according to Smart Money Mamas. It is what shapes what you believe you can and cannot do with money as well as how much you believe you are allowed, entitled, and able to earn. It doesn’t limit to your believe how you spend money but also how to utilize it for different purpose such as debt, give away, investment, and more. Your money mindset can lead you to success and confidence or failure. 

In short, money mindset is how you handle money in your business and your life in general. Is is necessary to reframe your money mindset? The answer is yes if your current money mindset is misleading you. With right money mindset, it is easier for you to feel secured financially. Also, it will open the gates for more opportunities to success in the future. 

In your money mindset, reframe spending as investing. When you think of it as spending, your mind will automatically think that you are losing your money. However, spending money doesn’t always about losing if you think that it is going to return a yield of more money. That’s why it has to be reframed as investing instead. 

For example, you spend money for payroll due or buy new equipment to improve your service. If you think of of as spending money, your mind will think that you are losing and you might not be able to return it. However, when you think of investing, you know that what you spend is not baseless. You do it for the greater good in which improving your service for your customers. As the result, your customer base grows and you have increased revenue. 

It is also best to reframe making money as solving problem.try to focus less on the money, the nominal and it’s worth. You can focus more on how you can help more people better. Instead of thinking how to generate a profit, change your focus on how to generate more solutions that will help others better. If you focus more on making money and profit, you will only limit your beliefs of what’s truly worth. Meanwhile, focusing on solving problems and helping problems will naturally lend itself to helping you generate more money. 

Reframing money mindset is not as easy as it sounds especially when your beliefs has rooted. However, it is great to try and see how it impacts you. 

My Blog

How to Find the Perfect Canggu Villas for Holiday

Congratulations! So you’ve booked your flight to Bali and are planning a fantastic holiday to the gorgeous tropical island. When you’re going to Bali for a few days or even a week, you absolutely can’t go past Canggu. For a laid-back tropical gateway, stay in Canggu is the perfect idea for a fabulous holiday. Next, you need to book your ideal accommodation. Booking perfect accommodation is one of the great ways to enjoy a trip to Bali. Modern or classic, rice field or beachfront views with or without a private pool, Canggu Villas have different types of villas for every taste, style, and budget. They’re ideal for so many travelers, groups of families, and friends. 

private canggu villas with a private pool

What is unique about Canggu? 

Canggu is a beautiful small coastal village to stay in when you visit the paradise island. The beautiful small coastal is located on the south coast of Bali and is known for its laid-back vibes. Canggu is genuinely for all travelers all around the world. There are a few reasons why you need to stay in Canggu. First, there are plenty of options for vegan food in the area. Second, you can find a few yoga studios easily here. And there are plenty of fun things to do in Canggu where you can party or chill in Bali’s next trendiest spot. Buzzing with liveliness, a thriving surf scene, incredible sunsets, spectacular beaches, digital nomads and yogis, this small coastal village is a must-visit. 

Why rent a villa?

Canggu Villas offers more privacy, space, comfort, and value for money in a vast price range. It may even be cheaper to stay in a private villa than in a hotel, especially when traveling with family or friends. Almost all villas come with private pools, an outdoor garden, a kitchen, and a housekeeper. While it is essential to choose a villa within your budget, remember to consider all the aspects such as creature amenities, comforts, and day-to-day requirements that would ensure your holiday remains memorable.

Tips for finding the perfect Canggu Villas for holiday

Pick the location – Canggu is split into three main areas: Berawa, Pererenan, and Batu Bolong. Finding the perfect place is everything. It will determine your day to day activities on a Bali trip. If you are looking for incredible sunsets, narrow your options to the Batu Bolong. Batu Bolong is the main area and towards the beautiful beaches. Here, you can find a lot of restaurants and shops. If you want just to relax surrounded by rice fields, then Pererenan is your best bet. And then you have the area around Berawa; this area is a little more spread out but a beautiful location with a beach, cafes, and club.

Choose your villa type – Canggu is away with a plethora of villas that will suit a wide range of budgets. Whether you’re getting a one-bedroom or two-bedroom villa, you can be sure you’ll get your money’s worth, especially if you’re sharing with a group. You can always choose a villa that comes with 24-hour service, great amenities, delightful breakfasts, entertainment, and dinners. When you are staying in a villa for a holiday, you can also get to enjoy a Balinese spa in the comfort of your own vacation home

Business & Property

Growing Service-Based Business Successfully

Scaling business is not an easy thing to do because you need to be mindful from the beginning. It is great to always drive yourself to improve. However, scaling business is not a child’s play especially when you run service-based business. It is not as simple as selling more products. Special considerations must be made so you can succeed in this industry. 

Actionable things you can do to grow your service-based business

When your business is about delivering service, there are many things to consider. One of the most important element is your interaction with your clients. And here are some tips you can consider if you are planning to grow your service-based business:

Take advantage of the technology. Today, AI has been used in so many ways to help improve business and increase customers’ engagement. If you consider to scale your service-based business, you can use AI and treat it as your extended hand. For example, you can use AI to give immediate response to your customers in your effort to advertise your advisory service. This way, your work is more efficient as well. 

Service Business

Offer your services on a menu just like a product. This way, it is easier for your customer to choose what they need. It also gives them more options to consider. They are not limited into one option but if they are not interested then it’s not for them. This way, you don’t have to waste your time creating specific proposals that sometimes don’t even result in new deals. Offering a set menu of your services you save time because you don’t have to customize anything. 

Focusing on process and stay consistent. Scaling your service-based business is not impossible. However, you have to keep delivering service the same way every time. If you want to scale your business, you might also need to hire new team to help you. Thus, the service can be delivered in maximum. Your standard operating procedures need to be made consistent. And make sure your team, including the new ones are trained on the best practice. 

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Always welcome feedback from your customers. Their feedback is like your key to know how your performance is. You can ask feedback from your existing customers on what you can build for them. They already knew your performance before in delivering service. Thus, they have base to give more opinions on the subject. You can use your customer feedback as knowledge you can use for asynchronous consumption. 

Always give the best customer experience. Only then, you can scale your service-based business. Your skills and results are important factors. However, creating seamless, one-of-a-kind experience to your customers can make them trust you even more. They will become loyal and won’t hesitate to talk about your amazing service to other people at least in their circle influence. Make sure you have staff with shining quality that can give your customers best, positive experience through your website, social media, or online/live chat.

Business & Property

Best Villas in Seminyak for Your Life Balance

Feeling exhausted by work life balance that out of control and need a vacation in best villas in seminyak ? Then a short vacation might a great option to fulfill your needs. Without procrastinating, you will be more relax and move on from your stress.

Best Villas in Seminyak | Swimming Pool

Sometimes, people are too focus on their responsibility until they forget the essential things, life balance. Life balance can be achieve by small things like treat yourself, have a rest and go on a vacation. So by that, you could recharge yourself and be ready for the next activities.

Furthermore, get an early plan vacation will help you find the best unit for your stay. So lets get familiar with the exquisite villa destination located in Seminyak.

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Best Villas in Seminyak: Rich Region of Elegant Nature

The land which surround by rich flora and fauna diversity, best villas in Seminyak is a worthy place to captivate your life balance. This area offers a lot of amazing sightseeing, attraction and aesthetic value to serene our mind and energy.

From great beach stretches into the coast, also from harmony and quite nature to crowded shopping center. All of these can be seek on Seminyak area. Align with this amount of amusement, theres a lot of ways on finding the best villas in seminyak for your short vacation.

Seminyak region, with the cozy and friendly environment, contemporary utilities, convenience lifestyle and mix of nature, will serves you the astonishing relax and vacation experience.

What Attract The Most in Seminyak

Talking about the lush blue beaches, Seminyak region will always be the first in the list. In addition, seminyak real estate also offer a vast glimpse of nature in its both exterior and interior. Some of them are implement in the flora that planted and adding swimming pool facility. Both of them gives the sense of tropical in the villa.

Best Villas in Seminyak | Living Room

Moreover, if you are bored by office situation in weekdays, you could spend a different experience during your vacation. Theres a lot of attraction and crowd place near best villas in seminyak. For instance, you might find the most popular shopping center in beachwalk mall near Kuta beach. Also, a traditional market might also make it to the list.

With all the advantages mentioned above to relieve your stress in work, theres no doubt vacation will help you a lot. Especially, best villa in seminyak will caters you to a desire comfort and cozy vacation. Furthermore, it will fully charge your body to be ready for the weekdays.

Business & Property

Channel Customer Complaints To Positive Business Growth

Running your business means you have to deal with customers. They can give you positive feedback or complaints. Most business owners often deal with customer’s complaints negatively. However, customer complaints need to be dealt with positively instead. Business leaders must know how to deal with customer complaints and channel them into positive lights for business growth. Customer complaints are not always give negative image to your business. You can turn them into positive power and a drive to motivate your own business. 

Dealing with customer complaints

Your business, no matter what stage it is in currently, may receive criticism especially from dear customers. However, it can be dealt positively. You can in fact channel each one of complaint into actionable activity and approach to drive your business growth. Then, you can change them into positive customer experience instead. In the end, it will bring positive light to your business. Here are what you can do to deal with customer complaints with positive lights:

Always track your customer feedback in your business platform and monitoring them. Then, try to understand what they complained about whether it is your product or service. Try to categorize their complaints into different category such as feature or improvement. This will make it easier for you to decide which one to prioritize. Always listen to each one of your customer complaint, respond immediately, and take the right action. 

Make sure that your customers know that they are heard and that their complaints are being resolved. If it is something that you cannot solve immediately due to technical issue or something, then, make sure that your customer are also aware of that. However, inform when you will get back to them so they know what to expect. Letting your customer hanging is definitely not a good idea. However, don’t promise your customers immediate solution if it is something that hard to fulfill in reality. 

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Your customers complaints can be used as positive improvement. With many customers complaints about the same thing for example, it may indicate that you have formed bad habits that affect them negatively. Feedback even in a form of complaint can be used to identify the real issue your business is facing. Thus, do not be afraid of customer complaints because they bring benefits for your business growth and development. 

You can improve your marketing strategy and operations through customer complaints. Use them as opportunities to make positive improvements for your business. Through negative feedback, you know where your business is lacking so you can look for something to move forward. 

Customers sending negative feedback should be seen as care and attention. If they don’t care, they won’t even bother sending you complaints. You can also use your customer complaints as indicator of what might have other customers are experiencing. This can be used as a chance for you to show them that you care. You can improve your system and operations so all your customers both the existing and future ones have a better experience. 

Business & Property

Villas in Seminyak Luxurious & Unique Lifestyle

Villas in Seminyak have a special place and has become the top-of-mind for every traveler, tourist and investor. It is believe that Seminyak with its unique spell, brings a more vibrant and new experience to the table. In addition, not only real estate sector standout in the area but more category make into the list. For instance, entertainment, business, legal, travel and leisure, healthcare, any other that you could mention of.

Villas in Seminyak

Meanwhile theres always something unique about the region. The region with loads of housing, hotels, market and entertainment center make the community more engaging. Furthermore, with the development and modernisation, Seminyak region still holds a strong belief and cultural heritage. They mostly implement those value in their daily lifestyle which attracts more tourist to come.

Luxurious & Unique Lifestyle of Seminyak

Seminyak essentially represent the cultural value of the island. While walking through the lanes of Seminyak, you’ll see the different ambience and lifestyle going around the area to other city. We usually get sight of tourist and traveller walking by the side road with its casual outfit. Moreover, these crowd are keeping Seminyak region alive for 24/7.

Villas in Seminyak Living Room

Besides the lifestyle, crowd in Seminyak tend to live in luxurious way. With the provided 5 star accomodation, michelin star restaurant and big shopping malls will only satisfy their social status. For instance, their accommodation type is one of metric that justify their lifestyle and social status. Sometimes, the villas or accommodation would suit to the updated lifestyle to match the buyer demands. Ranging from cottage, villas, hotels and guest house are doing the same approach.

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How it Influenced Villas in Seminyak?

More of vacant land are getting replaced overtime to provide facilities and modern living lifestyle. However, big portion of that are not only to build an entertainment center and business but also for real estate and property. With the growing trends and modernization come in to place, it is without a doubt that Villas in Seminyak are influenced by these trends.

Villas in Seminyak Room

Currently most of Seminyak villa are build in stunning, define by luxury and elegant interior or exterior. Moreover, the whole complexes are wrap in the mix of western and balinese essence to bring an enhancing living experience. With this modern villa unit, tourist will get the advantage to live in a exciting environment with the improvement of their living standards.

Decent Villa in the Heart of Seminyak

A decent and luxurious villa can be describe and starts with its concept and style. For instance this brand new luxury and stylish villa seminyak, its the wildest lifestyle concept there is to be lease. Spread across a 4.5 acre of land with open space accompanied with garden and swimming pool make this villa standout amongst other.

Features 4 spacious bedroom, complete with its cozy bathroom, full furnished and luxurious furniture that provide great quality and comfort. Worth to mention additional offers of an open living room, full set kitchen, dining area, car port, event space, heating.  These justify the Villas in Seminyak position as one of the best in region.

Ideal purchase as an long investment or as residential retirement home. Enquire this villa with the leasehold for 30 years and price ranging up to $6XX,XXX

Business & Property

Building Your Courage During Economic Uncertainty

Building Your Courage During Economic Uncertainty

Facing the crisis, global economy has become more uncertain. Lots of businesses are suffered due to the impact of the pandemic. It is normal to worry about the future in the mids of economic uncertainties. However, fear can be your greatest enemy even if it has nothing to do with crisis. It can make you more hesitate in making the right decision. You will only focus on negative possibilities. Thus, it blocks you from success in your life. Fear is something you can overcome even during this crisis.

How to build your courage and save your business

There are many forms of courage. It can be in a form of daring pursuit of bold peaks. Some people also act courageous to defy their fear. Business leaders are facing economic uncertainties and fear for the future. Courage is something you can build just like your muscles. Here are things you can do to build your courage and save your business during this economic uncertainty:

Acknowledge the fear

The very first thing you can do to remove your fear is by acknowledging it. Keeping in denial won’t take you anywhere. By acknowledging the fear, your body and mind are more ready to respond. Remember that your body is smart. Your brain can execute thinking process that helps you overcome your fear. 

Build your self certainty

How to build your courage and save your business

Fear of challenges during economic uncertainty is something you can overcome by building your self-certainty. Even if the world is dying, you can still find courage to move forward if you have faith in yourself. Therefore, it is important to find your position during uncertainties. You can try to connect more with your strengths and get clear with your own anchor. This will help guide you to the right path. When you connect to your strength, you will feel more courageous.

Stop imagining negative things

Try to stop yourself from imagining negative things in your mind. It is easy for our mind to wander around to dangerous areas. There are so many ‘ what ifs’ arise in your mind while just casually thinking about the future of your business during the crisis. However, that way of thinking will only harm you. Thus, pull yourself together whenever you stat thinking negatively then refocus on what you want to do and what you can do instead. 

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Set some assuring rituals

Practice rituals that can help you build your courage. Well, it is not a ritual where you go into a cave and meditate or something. Your rituals can help you build healthy, positive habits that affect your courage. Therefore, it is highly recommended to prioritize practices that physically, emotionally, mentally recharge and renew. 

Know that you will get pass this

Always remember that no matter how tough the time is currently, it won’t stay the same. Focusing on how bad it is won’t make you more courageous. Therefore, it is advised to focus more on your future-self. You can start planning where you want to be in a year from now. This can elevate your perspectives and unlock your creativity to find hidden opportunities even in the mids of crises. 

Liveaboard & Cruise Travel & Leisure

Misleading Myth about Luxury Liveaboard Komodo Debunked

Misleading Myth about Luxury Liveaboard Komodo Debunked

With many delightful, uninhibited islands spread on peaceful blue ocean, the Komodo National Park of Flores, Indonesia, gotten one of the most searched in the wake of cruising ground in Southeast Asia. It’s the place where there is the savage goliath reptile—the keep going mythical beasts on earth, undisturbed sea shores, and undulating savannah slopes that would bewilder any drifters. In such scene, liveaboard and luxury liveaboard Komodo naturally become the main—and the most loved way—to investigate the public park. 

As the expansion of the prevalence, notwithstanding, the fantasies of yachting likewise broadly spread like never before. Numerous voyagers, local people unfamiliar, actually can’t choose to put out Flores nautical experience on a yacht basic due to contorted thought regarding it in any case. We see the requirements to put on “adjustment” and expose a few legends and generalizations about cruising in Komodo that you unquestionably need to know. 

Cruising in Luxury Liveaboard Means Leaving Comfort Behind 

Many actually picture that cruising to the distant Komodo implies that you would be away from any cutting edge civilisation. Dislike you will be continually stuck in outrageous conditions. Express gratitude toward God, yachting implies completely outfitted lodges, decks, and any rooms in the yacht with best quality of furnishings. You would see comfortable lodges with twofold spring beds, extensive salons, current kitchen, working TV, and even cleaned latrines installed. Each indoor spaces are cooled so you don’t need to stress over dampness. At the point when you consider luxury liveaboard Komodo, think about staying in a floating sanctuary.

Luxury Liveaboard Komodo Yacht Charter is Only for The Rich 

Luxury Liveaboard Komodo Yacht Charter is Only for The Rich

Before we make it any further, we should make it understood. Here in Labuan Bajo, the port town of Flores and door city to the public park, you’ll get a few class of vessel. In the lower class is the financial plan liveaboard, a modest cruising vessel with shared lodges, two restrooms, and one multifunctional deck served as stopgap lounge area. Here and there they got no lodges at all and you got the chance to lie in mutual live with handfuls different explorers. Financial plan liveaboard and other lower level vessels ordinarily has fixed agenda, while luxury liveaboard liberates you to tailor the destinations on your own. The luxury liveaboard is among the head class of cruising phinisi in Komodo, taking Indonesian phinisi structure with ensuite lodges for everybody. The expense of seven days charter of cruising phinisi yacht is equivalent to a rest in 5-star Bali’s lodgings with oceanfront/rice paddies see. It’s getting more reasonable in any event, for working class, particularly as you can part the bill with your companions/family/travel gathering. 

“Not One of Us Know How to Yacht” 

Gracious dear, chartering a luxury liveaboard doesn’t imply that you have to guide the wheel without anyone else. What’s the utilization of teams that accompanies the pontoon? Let them control the pontoon with their astounding cruising abilities. Your obligation is simply to lie back and appreciate the experience. 

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Sailing in Liveaboard Would Make You Seasick 

Luxury Liveaboard Would Make You Seasick

Many actually partner yachting with sickening episode—and such assumption sticks with cruising in Komodo as well. All things considered, it’s acceptable to realize that all luxury liveaboard Komodo are appearing as phinisi (a two masted) vessel, implies that they are huge bodied and along these lines having high strength on uneven ocean. Possibility of getting nauseous drop into low number, and the solace of cushiony couches and agreeable bed could be truly help. If you are stressed over possibly getting nausea, we recommend you to bring medication, against sickening band, home grown teas, or even fundamental oils if that could be of any assistance. 

Have a go at chartering a yacht in Komodo and perceive how the experience change your life for eternity!